Contacting support
Write to our team from TOWeb, with your screenshots, and get a reply by email.
From TOWeb
The Support screen is at the bottom of the sidebar. It is always available, even with no site open: it is precisely when something is stuck that you need it.
- Click Support.
- Enter Your email address: that is where the reply goes, and it is used for nothing else.
- Give a short, precise Subject.
- Under What happened, describe what you were doing, what you expected and what happened instead.
- Add up to 3 Screenshots (PNG or JPEG): take your screenshot, then click Paste, or Choose a file.
- Click Send.
We reply by email.
What is attached to your message
Some technical information about your computer and your licence accompanies your message, to help us reproduce the problem. Nothing else is collected: no content from your site, no logs.
If sending fails
Your message stays on screen, nothing is lost. Try again, or click Send by email to send it from your email software; in that case, attach your screenshots yourself. You can also write to us directly at support@lauyan.com.
An effective message
Describe the steps one by one, and say which site is concerned. For an import problem, attach the import report (see Reading the import report).