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TOWeb support

An answer to your question, right from TOWeb

Technical support goes through the software: your request reaches our team with what it takes to reproduce the problem, and we reply by email.

Contact TOWeb technical support

From TOWeb 15

Click “Support” in the sidebar, even if no site opens. Describe the problem and attach up to three screenshots, simply pasted in.

From TOWeb 14

Use the “?” button in TOWeb 14: your request reaches the same team, with any error reports.

The TOWeb 14 help

The TOWeb 14 user guide stays online, with the version history and tutorials.

See the TOWeb 14 help.

Transparency

What you send, you can see

Nothing goes out behind your back

The attached technical information is shown before sending. No content from your site and no log is transmitted.

Nothing gets lost

You can leave the screen and come back, your message waits for you. If sending fails, it stays there, and a button sends it from your email app.

A reply by email

We reply to the address you give, which is used for nothing else.

Non-technical

Licences, invoices, quotes

For a sales question, write to us here. For a technical problem, go through the software: that is where we have what we need to help you quickly.

Required field

Message sent. We will reply by email.

Already a TOWeb customer

Moving from TOWeb 14 to TOWeb 15?

TOWeb 15 opens your TOWeb 5 to 14 sites and tells you what it brought over. Your original site is never modified.

See what the import brings over Download TOWeb 15

Frequently asked questions about support

How do I contact TOWeb 15 technical support?
In TOWeb 15, click “Support” in the sidebar. Enter your email address, describe the problem and attach up to three screenshots. Your message goes straight to the Lauyan Software technical team, who reply by email. The screen stays available even if no site opens.
What information is sent with a TOWeb 15 support request?
Technical information about your machine and your licence, which helps reproduce the problem. It is shown on the support screen before sending, so you see exactly what goes out. No content from your site and no log is transmitted, and your address is only used to reply to you.
What happens if my support request doesn’t go through?
TOWeb 15 keeps your message on screen: nothing is lost. You can try again, or click “Send by email” to send it from your email app. In that case, remember to attach your screenshots, which are not added to the message automatically.
How do I get help with TOWeb 14?
In TOWeb 14, use the “?” button: your request reaches the same team as TOWeb 15’s, with any error reports. The TOWeb 14 user guide also stays online, with the version history and tutorials, so you can find an answer on your own.

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