TOWeb doesn't start or stays frozen
Using Windows XP/Vista/Win7/Win8/Win10
If some feature of TOWeb (like publishing on the Internet) are not working or TOWeb does not start at all then check all the following advice :
- Verify first that you have installed the latest update of TOWeb and if your installation is corrupted then delete the temporary internet files of your web browser before to download it again and proceed to a new installation
- If TOWeb still doesn't start or if some Internet action are blocked (like for instance when publishing your website or trying to contact our support from TOWeb) this is generally due to your Windows firewall and/or a Internet security software installed on your computer (Norton, Kaspersky, ...) and/or your antivirus. You may try to temporary deactivate these security protections to determine which ones are not fully authorizing TOWeb on your machine. For more information read the documentation of your security protection to find out how to reset the default options and manually add TOWeb to the lists of exceptions. The "TOWeb.exe" file to manually add and authorize on your computer is located in "C:\Program Files\Lauyan\TOWeb V6". After TOWeb is reauthorized, reboot your computer before to restart TOWeb
- Use the Microsoft Windows Update to download and install the latest updates available for your Windows version
- Make sure not to store the data files of your site(s) into a cloud (such as Google Drive, Dropbox, iCloud or OneDrive). The data of your site(s) are by default placed in the "My Documents\TOWeb Sites" folder of your computer but should not be moved in a synchronized folder as this could cause TOWeb crashes and corrupt your site data.
- Right-click on your Computer icon located on your desktop (or accessible in a Windows Explorer window) and select the Advanced system settings", then click on the "Performance settings" and select the data prevention option for Windows' programs and services only
- Make sure TOWeb is running with correct access rights. Make a right-click on the TOWeb icon located in your Windows Desktop an from the menu select "Run as administrator"
- Verify that you turned off the user account control (UAC) from the control panel.
Using Mac OS X 10.6 or higher
If at the start of TOWeb, you see a message like "Can not open TOWeb V6 because this app comes from an unidentified developer" then do a right-click + Open on the TOWeb icon located in your Applications folder, so you can force it to open and the alert will no longer be displayed thereafter.
Site disappeared and TOWeb starts to create a new one
By default TOWeb stores all your sites data into the "My Documents" directory of the current Windows user. If at the start of TOWeb you can not find your sites and/or if TOWeb starts by asking you to create a new site then it can come from any of the following causes :
- You have changed your computer. In this case it is normal that you can not find data from your sites as they are in the folder "My Documents" of your old computer. To have them back present on your new computer you need a backup and follow the restore procedure.
- You are logged on Windows under a different user account than the one you used when you created your site. As the "My Documents" directory is personal to each Windows user account you must log into Windows using your previous user account to have access to your data.
- A security software (like an Antivirus for example) may no longer allow TOWeb the access to folder "My Documents". Such a case occurred in the past especially with Free antivirus, TOWeb should normally detect and notify you about such a problem at startup. In such a situation check your security software (including Anti-Virus) installed on your computer to identify the third party software causing this problem, disable your security software one by one and restart TOWeb each time to see when it works. Eventually you may also try to uninstall your antivirus. If by uninstalling your antivirus TOWeb works then we recommend you consult its documentation or contact its technical support contact before reinstalling your antivirus or you may want to use another anti-virus that will not affect the proper functioning of your system/applications such as for instance the free anti-virus software Microsoft Security Essential.
- You or any third party software have changed the location of the "My Documents" directory. Again security software or system tools may be involved, so check out this point by following the above procedure (disabling software one by one until you identify the one causing trouble).
As a last resort, if none of the solutions proposed above does not work, open a Windows file explorer to search for multiples "TOWeb Sites" directories on your hard drive and there after use the browse button to open your site. Finally you may also consider at last to restore a backup.