TOWeb doesn't start or stays frozen

Using Windows 7/8/10/11

Important note when installing TOWeb

Since March 2024, Microsoft changed the way MS SmartScreen interacts with Application certificates, they no longer instantly remove SmartScreen warnings. So, if, during the installation of TOWeb, Microsoft Defender SmartScreen indicates that it has blocked the application from starting, click on the "More information" link to force the installation.

For Windows 10/11 users

Following an installation of TOWeb (including an update) your Windows 10/11 may no longer fully authorize the application without notifying you. In such a case, this generally manifests itself in TOWeb with one or more issues like for instance:
- the application no longer starts or may even crash
- malfunctions in the use of the software with for example empty control areas or all grayed out preventing any modification of your site
- the publication of your site no longer works.
In the event of an anomaly of this type, you will need to (re)authorize TOWeb by following the Microsoft procedure explaining how to allow TOWeb to access controlled folders of your Windows 10/11 system.

If some feature of TOWeb (like publishing on the Internet) are not working or TOWeb does not start at all then check all the following advice :

  • Verify first that you have installed the latest update of TOWeb and if your installation is corrupted then delete the temporary internet files of your web browser before to download it again and proceed to a new installation
  • If TOWeb still doesn't start or if some Internet action are blocked (like for instance when publishing your website or trying to contact our support from TOWeb) this is generally due to your Windows firewall and/or a Internet security software installed on your computer (Norton, Kaspersky, ...) and/or your antivirus. You may try to temporary deactivate these security protections to determine which ones are not fully authorizing TOWeb on your machine. For more information read the documentation of your security protection to find out how to reset the default options and manually add TOWeb to the lists of exceptions. Under Windows 10 & 11 you need to do it from:
    "Start  > Settings  > Privacy & security  > Virus & threat protection > Exclusions".
    The "TOWeb.exe" file of TOWeb V13 to manually add and authorize on your computer is located in "C:\Program Files\Lauyan\TOWeb V13". After TOWeb is reauthorized, reboot your computer before to restart TOWeb
  • Use the Microsoft Windows Update to download and install the latest updates available for your Windows version
  • Make sure not to store the data files of your site(s) into a cloud (such as Google Drive, Dropbox, iCloud or OneDrive). The data of your site(s) are by default placed in the "My Documents\TOWeb Sites" folder of your computer but should not be moved in a synchronized folder as this could cause TOWeb crashes and corrupt your site data.
For computer using Window 7, Windows 8, Windows 10 or Windows 11 you may check the following points too :
  • Right-click on your Computer icon located on your desktop (or accessible in a Windows Explorer window) and select the Advanced system settings", then click on the "Performance settings" and select the data prevention option for Windows' programs and services only
  • Make sure TOWeb is running with correct access rights. Make a right-click on the TOWeb icon located in your Windows Desktop an from the menu select "Run as administrator"
  • Verify that you turned off the user account control (UAC) from the control panel.
In order to identify the third-party software that may be causing this problem, start by temporarily disabling all your security software one by one and then restart your computer before using TOWeb. If TOWeb (re)starts correctly after that, then reactivate your security systems one by one in order to identify the responsible application(s) and then refer to the documentation and/or technical support of your antivirus or security software concerned. 
Important: simply disabling a security system such as an antivirus may sometimes not be enough if its installation has been wrongly considered dangerous for your computer. In such a case, uninstalling your antivirus may be necessary and if TOWeb works correctly after doing that, then reinstall your antivirus and authorize again the "TOWeb.exe" file of TOWeb.

On some computers, Windows 10 may be installed by default in S mode (like Security). This mode prevents any installation of software that is not part of the Microsoft Store, which excludes many software such as TOWeb but also other browsers than Microsoft Edge (such as Chrome or Firefox) and many free tools (touch-ups of images for example) useful for the realization of your websites.
To switch from "Windows 10 S" to "Full Windows 10" for free, do the following:
  • Click the Start Menu> Settings> Update & Security> Activation
  • Find the Switch to Windows 10 Home section, then select the Go to Store link
  • Once in the Microsoft Store, on the Cancel Switching to S Mode page, click the "Get" button.
You may also want to verify that the crash or blocking issue(s) you are experiencing are not caused by Windows Defender by doing the following:
  • open Windows Defender
  • go to "Protection against viruses and threats"
  • click on "Protection against RanSomeWare"
  • click on "Manage protection against RanSomeWare" and deactivate this function
  • then restart the computer to verify that TOWeb now works correctly.

Using Mac OS X

Resolving the "TOWeb V13.App is damaged and cannot be opened" issue on macOS

If, when starting TOWeb V13 on macOS you see the following message: "TOWeb V13.App is damaged and cannot be opened", then follow these steps to resolve the issue.

Step 1: Open the Terminal

  1. Click on the Spotlight icon (magnifying glass in the top-right corner of your screen) or press Command ⌘ + Space.
  2. Type Terminal in the search bar.
  3. Click on the Terminal application in the search results.

Step 2: Run the command to authorize the application

  1. Once the Terminal is open, copy the following command to your clipboard:
    xattr -dr com.apple.quarantine "/Applications/TOWeb V13.app"
  2. And "Paste" this command into the Terminal (right-click > Paste or Command ⌘ + V).
  3. Then press the Enter key to validate the command.

Step 3: Launch TOWeb

  1. Close the Terminal.
  2. Open the Applications folder via Finder.
  3. Double-click on TOWeb V13 to launch it.

TOWeb should now start normally.

Other important notes and advice for Mac users

As TOWeb is not available on the Apple AppStore but only from our site, its installation may require manual authorization from you. If Apple refuses to download the TOWeb installation file on your computer, then click on the  icon located in your Mac menu to open your "System Settings". Then in "Privacy and Security", scroll down the contents of the right window to the line "allow applications from" and if the line "TOWeb V13 has been blocked to protect your Mac" appears then click on "allow anyway".

If TOWeb does not start or if you seen a security message about an "unidentified developer" then, do a right-click on the TOWeb icon (located in your Applications folder) and select "Open" from the contextual menu. This will force TOWeb to open correctly without displaying any alert thereafter.

Compatibility:

  • TOWeb V13 requires at least MacOS 13 (Ventura) 
  • TOWeb V7-V12 require at least MacOS 10.9 (Mavericks) and works with MacOS 10.15 (Catalina) for versions 8.10 and 7.24
  • TOWeb V5 and V6 are compatible with MacOS X from version 10.6 (Snow Leopard) to version 10.14 (Mojave) but are not compatible with MacOS 10.15 (Catalina)
TOWeb is designed to work with data located locally in the "Documents" directory of your computer but not will not work correctly (if at all) if you place them elsewhere, especially on a network drive such as OneDrive, Dropbox or your iCloud Drive. To turn off syncing on your iCloud Drive, follow these steps:
  • From your Mac, choose "Apple menu > System Preferences". Click "Apple ID", then click "iCloud". On macOS Mojave or earlier, choose "Apple menu > System Preferences", then click "iCloud".
  • Next to iCloud Drive, click Options.
  • Deselect Desktop & Documents Folders, and click Done.
  • Then once this disconnection is made, your local directory does not contain what you had on the iCloud Drive, you will need manually copy the "TOWeb Sites" directory from iCloud Drive to your "Documents" directory in order to retrieve the latest version of your site (or your sites if you have several).
If TOWeb still can not start then try to disable SIP by doing the following:
  • Restart your computer in Recovery mode by pressing the ⌘ et R keys
  • Launch Terminal from the Utilities menu.
  • Run the command: csrutil disable
  • Restart your computer

Site disappeared and TOWeb starts to create a new one

By default TOWeb stores all your sites data into the "My Documents" directory of the current Windows user. If at the start of TOWeb you can not find your sites and/or if TOWeb starts by asking you to create a new site then it can come from any of the following causes :

  • You have changed your computer. In this case it is normal that you can not find data from your sites as they are in the folder "My Documents" of your old computer. To have them back present on your new computer you need a backup and follow the restore procedure.
  • You are logged on Windows under a different user account than the one you used when you created your site. As the "My Documents" directory is personal to each Windows user account you must log into Windows using your previous user account to have access to your data.
  • A security software (like an Antivirus for example) may no longer allow TOWeb the access your folder "My Documents".
  • You or any third party software have changed the location of the "My Documents" directory. Again security software or system tools may be involved, so check out this point by following the above procedure (disabling software one by one until you identify the one causing trouble).

As a last resort, if none of the solutions proposed above does not work, open a Windows file explorer to search for multiples "TOWeb Sites" directories on your hard drive and there after use the browse button to open your site. Finally you may also consider at last to restore a backup.


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