Secured payments & Payment modes accepted
How does the online payment work ?
1. Your order and a secured bank server connection
Once you have determined the license you need and filled out the order form, you need to click on the button "Proceed to Payment" to be redirected to the secured payment server of our bank (Credit Mutuel).
Our bank will then establish a secured connection between their server and your computer (using the SSL technology with 128 bits encryption) so that you can safely enter your credit card information. You can verify that you are in a secured zone by looking at the presence of a small icon representing a closed padlock in your internet web browser (generally located on the right side corner or next to the URL) and double click on it to verify the identity of this server.
2. A totally safe transaction
From the secured server of our bank partner, you can safely enter your credit card information (card number, expiration date and the last 3 digits located on the back side of your card) to proceed with your payment. As our bank is in charge of the whole transaction, no third-party (including ourself Lauyan.com) can have access to your card number. As a consequence and also because your credit card information are never seen nor stored, this system fully ensures you against any possible use of your card number thereafter.
3. Payment acceptation and delivery
After you have verified and validated your credit card information, our bank will then immediately indicate you whether your payment is accepted or rejected and will also inform our server at the same time about this. If your payment is accepted, you will automatically receive a confirmation email of your purchase containing the expected delivery delay. For the purchase of a software registration key you should generally receive your registration number by email within few minutes with your invoice attached. On the very unlikely event where you do not receive our email in the expected delay, please contact us at orderlauyan.com by indicating your name, date of purchase and order number.
Which online payments do you accept ?
We accept payment with Visa and MasterCard cards. If you do use such cards, you may also consider the use of a Virtual credit card number. Several major credit card issuers are offering customers the option of online shopping with a virtual single-use credit card numbers only valid during a short period.
Credit card issues and solutions
If you encounter error or problem during your purchase check if that is not related to an authentication issue of the bank card holder. Since the implementation of the European DSP2 security enhancement occured in September 2019, more and more banks now require strong authentication for each payment made from the Internet by requiring their customers to enter additional codes transmitted to them (generally by SMS or email). So make sure that all your personal information (your mobile phone number, your email address, ...) are up to date on your bank account in order to receive all these necessary codes and instructions from your bank during your online purchases.
Alternative solution:If you still can not make your payment by credit card from the secure server of our bank, then try to make your payment by credit card using PayPal (it is not necessary to have nor open any PayPal account, you will be asked to pay directly by credit card if you choose this option)
I have no credit card, how can I purchase your software ?
We accept PayPal, payments in Euros by checks and wire transfers in Euros or other currencies if the total amount includes our bank transaction fees depending on your country :
Payment by PayPal
If you have a PayPal account, you can use it to make your purchase. After completing your order form, you just need to select the payment by PayPal option and click the payment button and will be redirected to the secure payment site of Paypal. Once your payment by PayPal is completed, you will automatically receive a confirmation email of your purchase. If you are buying a TOWeb license, you will also receive few minutes after another email containing your invoice and activation key. In the unlikely situation where you do not receive these emails, please check your spam filter before sending us an email to firstname.lastname@example.org with your name, email and date of order.
Payment by check
We accept checks in Euro or any other currency payable in France made out to LAUYAN SOFTWARE. Please, note that 20 euros of additional fees (or the equivalent amount in your currency) must be added to the total of your command if the check is not emitted from a French bank. There is no additional fees for a check in Euro emitted from a French bank. Please refer to the "Additional fees" section for foreign checks and wires section below to have some equivalences of these fees in various currencies
To pay by check, fill out our order form, then, if you have a printer, print your order form and put it with your check in the envelope. If you don't have a printer, just write your 12 digits order number on the back of your check. Send your payment by postal mail to this address:
16 rue du Général de Gaulle
78120 RAMBOUILLET - FRANCE
Payment by wire transfer
We accept wire transfers in Euro or any other currency. Please, note that 20 euros of additional fees (or the equivalent amount in your currency) must be added to the total of your order if the wire is not emitted in Euro from a country of the Euro Area. There is no additional fees for a wire in Euro emitted from the Euro Area (France, Belgium, Austria, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain). Please refer to the "Additional fees" section for foreign checks and wires section below to have some equivalences of these fees in various currencies.
Before to proceed to a wire transfer, fill out our order form, then report your 12 digits order number in the label/description of your wire transfer. The payment must be made to the following bank account :
Payment by Western Union
We accept Western Union payments. For more information, please contact us and let us know in which country you are living so we can tell you how to proceed.
Additional fees for foreign checks and wire transfers
In the following cases, 20 euros of additional fees must be added to the total amount of your check or wire transfer (these only concern check & wire payments. For credit card payment there is no additional fees) :
- Check NOT emitted from France (in Euro or any other currencies). For instance a check emitted from Belgium, United Kingdom, Swiss or Brazil.
- Wire transfer NOT emitted from the Euro Area (in Euro or any other currencies). For instance a wire transfer from Swiss or Brazil.
- Wire transfer NOT emitted in Euro currency (from the Euro Area or not). For instance a wire transfer emitted in the GBP currency from United Kingdom.
The table below gives you the total amount to pay including additional fees in various currencies for different TOWeb licenses. If your currency is not in the list please contact us at orderlauyan.com and we will give you the exact amount of your purchase in your currency.