How to manage shipping fees on your e-Commerce site ? |
The management of shipping fees require to activate and create at least one shipment from the "Settings > e-Commerce" step. TOWeb offers some predefined shipments from the USA (UPS) and from France (Chronopost Collissimo, Fedex) that you can add and serve as a basis that you may change thereafter to adapt it to your delivery zones and shipping fees schedules. You can also start a new shipment from scratch and then let yourself be guided to its creation.
For each shipment you can add a new delivery zone so you can then establish your shipping fees schedules depending on the country of your customers (and more precisely states & provinces for the U.S. & Canada). A delivery zone may contain one or more countries & states and each zone has its own shipping fees schedules which may depend on the :
- the total weight of the order
- the total amount of the order
- the number of products of the order
Whatever the chosen mode (weight, quantity or amount) you must set its shipping fees schedules by entering all the its different limits and amounts.
IMPORTANT: If you decide to use multiple shipping fees schedules such as based on weight but also based on the amount of the order, the lowest fees who always be the one applied to your costumers' orders (and not the sum of the fees like it was in previous versions of TOWeb). It thus becomes possible to define such standard shipping fees based on weight and simultaneously indicate that the shipping costs are free from a certain amount ordered.
For example, suppose you want to apply different shipping charges depending on the total amount like this : free shipping fees for any purchase over $50. And a $10 shipping fees for any purchase lower than $50. To enter this in TOWeb will need to begin to add your first amount: 10. And then enter your limit price of 50 and the amount of 0 (zero) before to click the "Add" button. In the end you will get the following result displayed in TOWeb :
If the order amount is > $0 then shipping amount is = $10
If the order amount is > $50 then the shipping amount is = $0
To update the values you added, you must select the line in the grid and change the values before to click the "Modify" button or use the "Delete" button to remove it. You can also fix a maximum which means your shipment will not be used and will therefore not be proposed on your website among the possible shipments when orders are above this maximum. For example if your carrier does not allow deliveries over 50 pounds you need to specify this value at "Maximum weight". And if in contrast starting from 30 pounds the shipment costs is for example $3 per extra pound then you need to entered this value in the "Additional linear price" field (30 pounds will then no longer be a limit but the threshold from which your shipping costs will become linear). In addition to these limits specifics to deliveries, you can also set the weight and price limits of you shopping cart.
Finally, if you want you can also :
- Apply to each delivery zone one or more different Taxes defined in your site.
- Manage products with no shipping fees ie items whose prices will not be included in the total amount of the order when calculating shipping charges, by indicating a weight of 0 in level their "Stock & Price" tab if you only defined shipping fees schedules otherwise by setting them as a "service".
- Defining modes of delivery which will not concern the total order but a separate delivery mode for specific products. For example, a user "TV delivery carrier" that can apply to the sale of an TV product, which will therefore not be taken into account to calculate shipping costs of the order but will be delivered separately from the rest of the order. To do this you must first select your shipment and assign it the "separate delivery for specific products" option and then, under the "Stock & Price" of your product, select this shipment in the "Cust. Shipmode" list.
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How to configure the defined in which countries or states in I sale ? |
| You first need to select the list of countries/states where all your catalog products can be sold from the Country management button located in the "Settings > e-Commerce" screen. And thereafter, if needed, at the product level you will also be able to select among your countries selection in which countries /states a specific product can not be sold using the Excluded shipping countries field located in "Price & Stock" tab. |
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Shipping prices on my orders are not the ones expected, why ? |
Please check the following points :
- if you set shipping fees based on weight then make sure the weight values you have specified in your products (and any sub-products) are correct in particular that the decimal "." is correctly placed and consistent with the weight unit you set in the shopping cart,
- you do not set different fee shipping schedules in one or more deliveries zones because if this happens the cheaper rate will be the one applied to the customers' orders,
- that limits and amounts you listed in your fee schedules do not contain wrong values and that they comply with the recommendations and examples previously listed on this page.
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