Do you have the latest version of TOWeb ? |
Before continuing, make sure you use the latest version of TOWeb available from our Download page. From there, you will find the version number of the latest release available.
Note: The version number of TOWeb is displayed in splash screen upon startup and on the button of the "Licence" screen. |
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If you were previously able to publish your website (at least once) |
If you were able to publish your website using your current host parameters but now encounter a connection problem don't modify your host configuration but try again later, this is probably due to a high traffic from too many simultaneous user connections to your provider's server or due to a temporary interruption of service for maintenance.
If your web browser is open to preview your website then it may lock the access of some web pages or their content. In such a case you will need to close your web browser before to publish your website in order for TOWeb to be able to open all the files of your website it has to transfer.
Eventually if after other attempts the problem still persists, check the other points listed below, especially the advices concerning firewall and Internet connection quality. |
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The publication starts but fails before the end of the transfer |
If the file transfer never reach 100% or if TOWeb stays totally frozen in publishing your website this is probably due to your Windows firewall or any other internet security software installed on your computer (Norton, ZoneAlarm, Kaspery, ...). This type of issue can appear after the following events:
- if TOWeb is not present in the exception list of your firewall
- if your internet or protection settings have changed after the installation of a security update on your computer
- if you installed a new version of TOWeb that was not correctly detected by your firewall and internet security software
In such cases you will need to reset your Windows firewall and protection and manually add TOWeb to list of exceptions on your machine.
If after such verifications you still encounter an issue check the following points :
- Verify that the size of your website is not bigger than the web space size provided by your host. If you are near the limit, try to publish your website by using the "Entire site" update method, this will free up your web space before publishing.
- Make sure you do not publish any file bigger than allowed on your web space, like a music or a video for instance. Some host providers do not accept files larger that the size limit they establish. Furthermore, if your Internet connection is too slow, your host provider may disconnect you to free the line if it appears to be not active (particularly on big files). When this happens, the name of the file not fully uploaded is displayed with the error message in order to help you to locate this file (you need to use TOWeb version 1.0.4 or later).
- If you have access to the Internet through a Wireless network (WIFI), verify that your signal strength is sufficient and that no other electronic devices around are interfering ( too many errors during the data transfer may result in the failure of the upload, particularly with large files).
- If you access to the Internet through a 56K modem, the problem may be due to the quality of your phone line or your Internet connection. If you also notice problems with other internet applications (for instance when retrieving your emails or downloading files from the Internet) try to publish your website later or contact your Internet service provider about your issue.
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You have never been able to publish your website yet |
- Verify that the option "Use passive FTP connection" is activated (this option is located under the tab "Advanced parameters" of the Host configuration dialog box) and if this was not the case, select this option and try to publish again.
- Verify that you correctly entered the user name and password as they were provided to you by your host, with a special care to their case sensitivity.
- Verify that your FIREWALL and any other security software on your system (including your Cable or DSL modem) allow TOWeb to access the Internet. If you are not sure, you may temporary disable your firewall and security settings, then try to publish and then reactivate your firewall and security settings. If you are able to publish your website when the firewall is inactive, then refer to the documentation of your firewall or security software to find out how to allow TOWeb to publish your website using FTP (File Transfer Protocol).
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You are using a host provider listed in TOWeb |
- Click on the link "Check if an update is available for the hosts list" to be sure to use the latest update available concerning your host.
- Verify if your host requires the activation of your web space, this is generally indicated by the presence of a button "Your Web space account". If activation is required and you did it, it may also take time (sometime 48 hours) before your web space to be operational. You may contact your host provider for more information about any delay.
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Your host provider is NOT listed in TOWeb |
| If your host provider is not in the list, you need to obtain the 4 following parameters from your host provider : the FTP server address of your host, your login name, your password and the address of your website (your URL). Once you have these information, follow these steps : |
- In the 1st step of the Host Configuration wizard, select the option "My host isn't in the list, I will enter my FTP server address manually" and enter the FTP server address of your host
- Then in the second step, enter your name and your password
- On the 3rd step, you need to indicate the specific subdirectory (if any) where your website has to be published on the FTP Server. TOWeb generally detects this subdirectory for most servers but you may use the browse button to verify and select the good one manually if this is not correct. If no subdirectory is detected and you encounter a problem publishing your website for the first time, contact your host provider to find out which subdirectory name you should use.
- On the 4th step enter your URL (the address of your website, without any prefix http://) and Optionally, indicate the maximum size of your web space if you want TOWeb to notify when the size of your website will be near the limit.
- In the step 5, you may first try to use the option "Passive FTP connection" unless you encounter troubles publication issues like for instance a file transfer aborted before the end of the transfer. Then finish the wizard to save your configuration information. Your website is now ready for publication.
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You've checked all these recommendations but the problem persists |
| If, despite the verifications previously mentioned in this page, you are still unable to publish your website, contact our support directly from TOWeb leaving the option "Join system information" activated. This will help us to determine the kind of problem you are facing. |
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